Build the systems, processes, and infrastructure your business needs to grow with clarity and confidence.
Fix the backend of your business with better workflows, documentation, automation, and follow-up systems.
Explore Business OperationsBuild the operational foundation needed to pursue, support, and deliver larger contract opportunities without creating chaos.
Explore Contractor OperationsElevate & Automate Consulting is led by Michelle Craigen, drawing on 20+ years of enterprise operations leadership at IBM and Amazon Web Services. EAC applies that same standard of execution to growing businesses, contractors, and Today's Entrepreneurs through the Operational Truth Architecture: reveal, map, rebuild, align.
Leads, inquiries, and estimates cool off when response time depends on one person.
The tools you pay for never quite work together, and the gaps cost you time, revenue, and consistency.
The business stalls every time the owner steps away because no system holds the operation together.
Start with the audit. Move into the build. Keep it running with monthly support.
A diagnostic review of how leads, follow-up, onboarding, scheduling, and customer communication move through your business today. You receive a fix list, a Loom walkthrough, and a direct recommendation on the next step. Delivered within 5 business days after intake.
View the auditA 21-day implementation that builds the customer follow-up system: lead capture, response automation, estimate follow-through, review requests, payment recovery, and centralized communication. Internal SOPs included at handoff.
Inquire about the SprintOngoing support keeping your automations, workflows, follow-up systems, and operational documentation current as the business grows.
Inquire about the retainerDirect and decision-first. No discovery-call runaround. No endless calendar.
The Operations Clarity Audit finds what is actually broken, what is just annoying, and what to fix first.
If a build is the right next move, the 21-day implementation builds and tests the system, with a 30-day tune-up window.
Optional monthly support keeps the follow-ups, automations, and documentation current as the business grows.
For contractors, subcontractors, and GovCon-ready businesses preparing to pursue, support, or deliver larger contract opportunities.
EAC helps organize the backend systems contractors need before growth creates chaos.
Before I hired Michelle, every lead, every estimate, and every follow-up came through me. If I stepped away, things stopped. She rebuilt the whole backend, including response, booking, and customer communication, and now the business runs without me holding it together. It finally feels like a company instead of a one-person operation.
The Operations Clarity Audit gives you a direct read on what is slowing the business down, what to fix first, and whether a larger build is the right next step. PDF report, Loom walkthrough, and a recommendation within 5 business days.